www.gateway.com105Your fax communications program only sends and receivesfaxes at 14,400 bps when you have a 56K modemCurrent fax technology only supports a maximum send andreceive rate of 14,400 bps.The modem is not recognized by your notebook• Make sure that the line connected to the modem isworking and plugged into the appropriate port on yournotebook. For the location of your modem jack, see“Right” on page 8.• If the modem shares the telephone line with anotherdevice, make sure that the telephone line is not in use(for example, someone is on the telephone, or anothermodem is in use).• Use a different modem cable. Some telephone cables donot meet required cable standards and may causeproblems with the modem connection.• Shut down and restart your notebook.• Run Windows modem diagnostics.To run modem diagnostics:1 Close all open programs.2 Click (Start), then click Control Panel. TheControl Panel window opens.3 Click Hardware and Sound.4 Click Phone and Modem Options. The Phone andModem Options dialog box opens.5 Click the Modems tab.6 Click your modem, then click Properties. TheModem Properties dialog box opens.7 Click the Diagnostic tab, then click Query Modem.If information about the modem appears, themodem passed diagnostics. If no modeminformation is available, a white screen appears withno data, or if you get an error such as port alreadyopen or the modem has failed to respond, themodem did not pass diagnostics.HelpFor more information about modem troubleshooting,click Start, then click Help and Support. Type the keywordmodem troubleshooting in the Search Help box, then pressE NTER.
