Gateway EC1440u - EC - Celeron 1.3 GHz Reference Manual

Also see for EC1440u: Reference guide Starter Guide Reference guide User guide User guide

Contents

Gateway EC1440u - EC - Celeron 1.3 GHz Reference Manual Manual pdf 110 page image

CHAPTER 9: Troubleshooting104• Disconnect any answering machine, fax machine, orprinter that is on the same line as the modem. Do notconnect these devices to the same telephone line as themodem.• Make sure that you are not using a digital, rollover, orPBX line. These lines do not work with your modem.• Check for line noise (scratchy, crackling, or poppingsounds). Line noise is a common problem that can causethe modem to connect at a slower rate, abortdownloads, or even disconnect. The faster the modem,the less line noise it can tolerate and still work correctly.Listen to the line using your telephone. Dial a singlenumber (such as 1). When the dial tone stops, listen forline noise. Wiggle the modem cable to see if that makesa difference. Make sure that the connectors are freefrom corrosion and all screws in the wall or telephonewall jack are secure.You can also call your telephone service and have thetelephone line checked for noise or low line levels.• Try another telephone line (either a different telephonenumber in your house or a telephone line at a differentlocation). If you can connect on this line, call yourtelephone service to fix the original line.• Try connecting with the modem at a lower connectionspeed. If reducing the connect speed lets you connect,call your telephone service. The telephone line may betoo noisy.You cannot connect to the Internet• The ISP may be having technical difficulties. Contactyour ISP for technical support.• See if the modem works with a differentcommunications program. The problem may be withjust one program.• Review the troubleshooting information under“Internet” on page 97.Your 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transfer rates overpublic telephone lines to 53K. Other factors, such as line noise,telephone service provider equipment, or ISP limitations, maylower the speed even further.If your notebook has a v.90 modem, the speed at which youcan upload (send) data is limited to 33.6K. If your notebookhas a v.92 modem, the speed at which you can upload datais limited to 48K. Your ISP may not support 48K uploads.