Gateway EC14 Quick Start Manual

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Gateway EC14 Quick Start Manual Manual pdf 47 page image

Helpdesk - 47Returning your system to its factory conditionIf your computer experiences problems that are not recoverable by other methods, you may need to reinstalleverything to return your system to its factory condition. You can reinstall using either your hard drive or therecovery discs you have created.Caution: This complete recovery deletes everything on your hard drive, then reinstalls Windows andall software and drivers that were pre-installed on your system. If you can access important files onyour hard drive, back them up now.• If you can still run Windows, see “Recovering from within Windows” below.• If you cannot run Windows and your original hard drive is still working, see “Recovering from the hard driveduring startup” on page 47.• If you cannot run Windows and your original hard drive has been completely re-formatted or you have installeda replacement hard drive, see “Recovering from your recovery discs” on page 47.Recovering from within WindowsTo reinstall Windows and all pre-installed software and drivers:1. Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. GatewayRecovery Management opens.2. Click on the Restore tab, then Restore system to factory default. The Confirm Restoration dialogue box opens.3. Click on Yes, then Start. A dialogue box displays information about the hard drive that the operating system willbe recovered to.Caution: Continuing the process will erase all files on your hard drive.4. Click on OK. The recovery process begins by restarting your computer, then continues by copying files to yourhard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress.When the recovery has finished, a dialogue box prompts you to restart your computer.5. Click on OK. Your computer restarts.6. Follow the on-screen prompts for first-time system setup.Recovering from the hard drive during startupTo reinstall Windows and all pre-installed software and drivers:1. Turn on your computer, then press Alt+F10 during startup. Gateway Recovery Management opens.2. Click on Restore system from factory default.Caution: Continuing the process will erase all files on your hard drive.3. Click on Next. Your hard drive’s original, factory-loaded contents are recovered. This process will take severalminutes.Recovering from your recovery discsTo reinstall Windows and all pre-installed software and drivers:1. Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart yourcomputer.Caution: Continuing the process will erase all files on your hard drive.2. During startup, press F12 to open the boot menu. The boot menu is where you can select which device to startfrom, such as the hard drive or an optical disc.3. Use your arrow keys to select CDROM/DVD, then press Enter. Windows installs from the recovery disc youinserted.4. Insert the second recovery disc when prompted, then follow the on-screen prompts to complete therecovery.