www.gateway.com81TroubleshootingTroubleshooting topics are listed in alphabetical order.Add-in cardsSee “Expansion cards” on page 86.AudioSee “Sound” on page 97.CD or DVD drivesThe computer does not recognize a disc or the CD or DVDdrive• Make sure that the disc label is facing up, then try again.• Try a different disc. Occasionally, discs are flawed orbecome scratched and cannot be read by the CD or DVDdrive.• If you are trying to play a DVD, make sure that you havea DVD drive. To identify your drive type, see “Identifyingoptical drive types” on page 27.• Your computer may be experiencing some temporarymemory problems. Shut down and restart yourcomputer.• Some music CDs have copy protection software. You maynot be able to play these CDs on your computer.• Clean the disc. For more information, see “Cleaningoptical discs” on page 66.• Restart your computer, then enter the BIOS Setup utilityby pressing and holding F2 while your computerrestarts. Make sure that the IDE controllers are enabled.• Make sure that the drive is configured correctly byfollowing the instructions in the drive documentation.• Reinstall the device driver.
