Gateway E-9722R User Manual

Contents

Gateway E-9722R User Manual Manual pdf 81 page image

www.gateway.com75Optical driveYour server does not recognize an optical drive• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while yourserver restarts. Make sure that the IDE controllers are enabled. For more information, see“Using the BIOS Setup Utility” on page 53.• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.• Make sure that the drive is configured correctly by following the instructions in the drive’sdocumentation.• Turn off your server, then remove the drive and push it in again to make sure the driveis seated correctly. For instructions, see “Removing and installing an optical drive” onpage 28.Your optical drive tray does not open• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drivetray opens.• If this problem happens frequently while the server is turned on, the drive may be defective.Expansion cardsYour server does not recognize an expansion card• Restart your server.• Make sure that you have installed the necessary software or driver. For instructions, seethe card’s documentation.• Reseat the expansion card and riser card. For instructions, see “Installing and removingPCI expansion cards” on page 34.• If another slot of the correct size is available, install the card in a different slot.Hard driveThe hard drive cannot be accessed, or you receive a “General failure reading drive C” errormessage• If a diskette is in the diskette drive, eject it and restart your server by pressing the resetbutton.• Restart your server by pressing the reset button.• Turn off your server, then remove all hard drives and push them in again to make surethe drives are seated correctly. For instructions, see “Removing and installing a hard drive”on page 29.• If your server has been subjected to static electricity or physical shock, you may need toreinstall the operating system.You receive a “Non-system disk” or “disk error” error message• Eject the diskette from the diskette drive (if installed), then press ENTER.• Make sure that your hard drive has an active partition. For more information, see “Themaster boot record is corrupted” on page 76.You are having problems with a SATA drive• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS hasrecognized the drive.• Make sure that the power cable and SATA cables are attached securely to the drive cage.• If the drive is not detected, try a different SATA port.• Try swapping SATA cables between drives to determine if the cable is defective.• Try listening to the drive to determine if the drive is spinning up. If not, the drive may bedefective.