5 Push in the end piece and rotate it 90 degrees clockwise tolock it back into the vehicle power cable Ã.Removing the Device, Mount, and SuctionCupRemoving the Device from the Mount1 Grip the device by the top and bottom.2 Pull the bottom edge of the device toward you until it releasesfrom the magnet.Pulling the device straight toward you may cause the mountto release from the suction cup.Removing the Mount from the Suction Cup1 Turn the device mount to the right or left.2 Apply pressure until the socket on the mount releases theball on the suction cup.Removing the Suction Cup from the Windshield1 Flip the lever on the suction cup toward you.2 Pull the tab on the suction cup toward you.Purchasing Additional Maps1 Go to your device product page at (www.garmin.com).2 Click the Maps tab.3 Follow the on-screen instructions.Purchasing AccessoriesGo to http://buy.garmin.com.TroubleshootingThe suction cup will not stay on mywindshield1 Clean the suction cup and windshield with rubbing alcohol.2 Dry with a clean, dry cloth.3 Mount the suction cup (Mounting and Powering the dēzlCamDevice in Your Vehicle, page 1).My device is not acquiring satellite signals• Verify the GPS simulator is turned off (Navigation Settings,page 18).• Take your device out of parking garages and away from tallbuildings and trees.• Remain stationary for several minutes.The device does not charge in my vehicle• Check the fuse in the vehicle power cable (Changing theFuse in the Vehicle Power Cable, page 21).• Verify the vehicle is turned on and is supplying power to thepower outlet.• Verify the interior temperature of the vehicle is within thecharging temperature range indicated in the specifications.• Verify the fuse is not broken in the vehicle power outlet.My battery does not stay charged for verylong• Decrease the screen brightness (Display Settings, page 19).• Shorten the display timeout (Display Settings, page 19).• Decrease the volume (Adjusting the Volume, page 2).• Disable Bluetooth wireless technology (Disabling Bluetooth,page 19).• Put the device in sleep mode when not in use (Entering andExiting Sleep Mode, page 2).• Keep your device away from extreme temperatures.• Do not leave your device in direct sunlight.My device does not appear as a removabledrive on my computerOn most Windows computers, the device connects using MediaTransfer Protocol (MTP). In MTP mode, the device appears as aportable device and not as a removable drive. MTP mode issupported by Windows 7, Windows Vista®, and Windows XPService Pack 3 with Windows Media Player 10.My device does not appear as a portabledevice on my computerOn Mac computers and some Windows computers, the deviceconnects using USB mass storage mode. In USB mass storagemode, the device appears as a removable drive or volume, andnot as a portable device. Windows versions prior to Windows XPService Pack 3 use USB mass storage mode.My device does not appear as either aportable device or a removable drive orvolume on my computer1 Disconnect the USB cable from your computer.2 Turn off the device.3 Plug the USB cable into a USB port on your computer andinto your device.TIP: Your device should be connected directly to a USB porton your computer and not to a USB hub.The device automatically turns on and goes into MTP mode orUSB mass storage mode. A picture of the device connected to acomputer appears on the device screen.My phone will not connect to the device• Select Settings > Bluetooth.The Bluetooth field must be set to Enabled.• Enable Bluetooth wireless technology on your phone andbring your phone within 33 ft. (10 m) of the device.• Go to www.garmin.com/bluetooth for more help.22 Troubleshooting