DezlCam Frozen or Not Powering OnIf the device's screen has frozen, proceed to Reset the device below.Note that temperature can affect your device's ability to power on or charge properly.Verify the device is getting power1. Plug your device into the vehicle with its original Garmin car charger cable, pictured belowwith a green check marko Make sure there is nothing between your car charger cable and your vehicle's poweroutlet, such as a splitter or other charging accessoryo Do not use a USB cable, pictured with a red symbol below2. Turn the vehicle's power on3. Check the light on the vehicle end of the power cable and make sure it is lito If the cable does not light up, try a different vehicle.4. Drive normally with the device connected to power for at least 10 minutesThe device should power on after taking these steps.Reset the deviceIf the device still does not power on, or if the screen has become frozen and will not power off, asoft reset can help by forcing the device to reboot.See below for a video walk-through of the reset process.