Before You Call For Service…Troubleshooting TipsSave time and money! Review the charts on the followingpages first and you may not need to call for service.Safety InstructionsOperating InstructionsCare and CleaningTroubleshooting TipsConsumer SupportProblem Possible Causes What To DoSurface units will not Improper cookware • Use pans which are absolutely flat and matchmaintain a rolling boil being used. the diameter of the surface unit selected.or cooking is slowSurface units do A fuse in your home may be • Replace the fuse or reset the circuit breaker.not work properly blown or the circuit breakertripped.Cooktop controls • Check to see the correct control is set for the surfaceimproperly set. unit you are using.Tiny scratches or metal Incorrect cleaning • Use recommended cleaning procedures.marks (may appear as methods being used.cracks) or abrasions on Cookware with rough • Be sure cookware bottoms and cookware are cleanradiant cooktop glass bottoms being used or before use. Use cookware with smooth bottoms.surface coarse particles (salt Tiny scratches are not removable but will becomeor sand) were between less visible in time as a result of cleaning.the cookware and thesurface of the cooktop.Cookware has beenslid across the cooktopsurface.Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well asor dark streaks on the being used. mineral deposits from water or food can be removedcooktop with the cleaning cream.Hot surface on a model • This is normal. The surface may appear discoloredwith a light-colored cooktop. when it is hot. This is temporary and will disappearas the glass cools.Food spillovers not cleaned • See the Cleaning the glass cooktop section.before next use.Incorrect cleaning methods • Use recommended cleaning procedures.being used.Plastic melted to Hot cooktop came into • See the Glass surface – potential for permanent damagethe surface contact with plastic placed section in the Cleaning the glass cooktop section.on the hot cooktop.Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.of the cooktop on the cooktop.Frequent cycling off Improper cookware • Use only flat cookware to minimize cycling.and on of surface units being used.Cooktop feels hot Improper cookware • The glass cooktop surface may seem hotter than youbeing used. are used to. This is normal. Use pans which areabsolutely flat.Control knob will Cooktop controls • When the knob is in the OFF position, it must benot turn improperly set. pushed in before it can be turned. When the knobis in any other position, it can be turned withoutbeing pushed in.12