20 49-80745Troubleshooting tips ... Before you call for serviceTROUBLESHOOTING TIPS6DYHWLPHDQGPRQH\5HYLHZWKHFKDUWVRQWKHIROORZLQJSDJHVILUVWDQG\RXPD\QRWQHHGWRFDOOIRUVHUYLFH,IDQHUURURFFXUVLQWKHFRQWURORSHUDWLRQDIDXOWFRGHZLOOIODVKLQWKHGLVSOD\5HFRUGWKHHUURUFRGHDQGFDOOIRUVHUYLFHProblem Possible Cause What To DoSurface elements will notmaintain a rolling boil orcooking is slowImproper cookware being used. 8VHSDQVWKDWDUHDEVROXWHO\IODWDQGPDWFKWKHGLDPHWHURIWKHVXUIDFHXQLWVHOHFWHGSurface elements do notwork properlyCooktop controls improperly set. &KHFNWREHVXUHWKHFRUUHFWFRQWUROLVVHWIRUWKHVXUIDFHHOHPHQW\RXDUHXVLQJScratches on cooktopglass surfaceIncorrect cleaning methods being used. 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQCookware with rough bottoms being usedor coarse particles (salt or sand) werebetween the cookware and the surface ofthe cooktop. Cookware has been slid acrossthe cooktop surface.7RDYRLGVFUDWFKHVXVHWKHUHFRPPHQGHGFOHDQLQJSURFHGXUHV0DNHVXUHERWWRPVRIFRRNZDUHDUHFOHDQEHIRUHXVHDQGXVHFRRNZDUHZLWKVPRRWKERWWRPVAreas of discoloration onthe cooktopFood spillovers not cleaned before next use. 6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQHot surface on a model with a light-coloredglass cooktop.7KLVLVQRUPDO7KHVXUIDFHPD\DSSHDUGLVFRORUHGZKHQLWLVKRW7KLVLVWHPSRUDU\DQGZLOOGLVDSSHDUDVWKHJODVVFRROVPlastic melted to thesurfaceHot cooktop came into contact with plasticplaced on the hot cooktop.6HHWKH*ODVVVXUIDFH±SRWHQWLDOIRUSHUPDQHQWGDPDJHVHFWLRQLQWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQPitting (or indentation) ofthe cooktopHot sugar mixture spilled on the cooktop. &DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQW