Falcon SG5K-1TX Owner's Operating Manual

Also see for SG5K-1TX: BATTERY REPLACEMENT GUIDE

Falcon SG5K-1TX Owner's Operating Manual Manual pdf 28 page image

6. Technical SupportYour FALCON® Electric SG Series UPS is backed by one of the finest customerservice teams assembled. Write, call, fax or email should you requiretechnical assistance or service.Falcon Electric, Inc.Irwindale, CA. 91706Service 800.842.6940Voice 626.962.7770Fax 626.962.7720Email: service@falconups.comWWW.FALCONUPS.COMPlease have your UPS model, serial numbers and date of purchase on handprior to your call. The model & serial numer information is located on labelslocated on the rear panel of the unit. This information is essential in retrievingyour unit’s historical records. Should our service department determine serviceis required, you will be given a Return Material Authorization number (RMA)along with return shipping instructions.The RMA number issued must appear on the outside of the shipping carton.The original shipping container must be used when returning any SG Seriesproduct. Falcon® Electric will not assume any responsibility for shippingdamage. In the event of shipping damage, you will be notified of the damageand be instructed to file a claim with the freight carrier. You will be billed for allrepairs caused by the shipping damage. You must submit a copy of our repairinvoice to the carrier for reimbursement.All units must be returned prepaid. The address and shipping instructions willbe given to you at the time the RMA is issued.7. Requesting Technical Information or SupportYou may request technical information or support by email or telephone.Please send your technical or support questions by email to:SUPPORT@FALCONUPS.COMYou may contact a FALCON support engineer directly by calling the FALCONsupport line between 9:00 am and 4:00 pm PST.800.842.69408. FALCON Web SupportProduct data sheets, specifications and owner’s manuals are available inAdobe® Acrobat .PDF format on our corporate website.WWW.FALCONUPS.COM265116 Azusa Canyon Road

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