Epson V11H181020SC - MovieMate 25 WVGA LCD Projector Product Support Bulletin

Also see for MovieMate 25: User guide Quick setup Supplementary guide User guide Product support bulletin

Page 1 of 1PSB.2006.09.001EPSON PRODUCT SUPPORT BULLETINDate: 09/26/2006 Originator: TCPSB #: PSB.2006.09.001 Authorization:Reference: TI06-45e Rev. A Total Pages: 1Product(s): MovieMate 25 / 30sSubject: How to remove unsupported CD/DVD from the trayThis bulletin was created to inform customers of how to remove an unsupported CD or DVDfrom their MovieMate 25 / 30s DVD trays when they cannot eject it.If you attempt to play an unsupported CD or DVD in your MovieMate 25 / 30s and you cannotremove the CD / DVD from the tray or the unit does not respond to pressing the “Open/Close”button, please try the following procedure:1. Verify that the “Tray Lock” feature is not enabled. You can lock the tray to prevent childrenfrom playing with it. If you press the tray “Open/Close” button, and “TRAY LOCK” appearsbriefly in the display window above the tray, then the Tray Lock feature is enabled on yourMovieMate. See your User’s Guide for information about disabling the Tray Lock feature.2. Turn off the power button and unplug the power cable.3. Plug the power cable back in. Then immediately after pressing the main power button,press the “Open/Close” button next to the disc tray.If you are unsuccessful after trying the procedures above, do not try to force the disc tray openor disassemble the main unit. Using force may damage the DVD unit, the disc tray, or your CD/ DVD. If you damage your CD / DVD it may not play anymore.NOTE: If there are signs of physical damage or evidence that you have damaged theMovieMate or its DVD mechanism the repair costs may not be covered under warranty.If the CD or DVD still cannot be removed from the tray please contact Epson TechnicalSupport or an Epson Authorized Customer Care Center nearest you.To find the Epson Customer Care Center nearest you, visit http://support.epson.comYou can also call the Epson Connection SM PrivateLine ® Support at (800) 637-7661 + PIN # (thePIN# is included with your MovieMate). Without a PIN #, call (562) 276-4394 in the U.S. or(905) 709-3839 in Canada. For more information regarding contacting Epson, see yourMovieMate User’s Guide

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