6-115Solving Problems | 115Message Explanation ResponseBORDERLESSERRORPRESS THE DOWNBUTTON.LOAD THE CORRECTSIZE PAPERThe installed paper is notsupported for borderlessprinting or the PAPER SIZECHECK setting is off.Press the d button, and then load a different sizemedia. See “Choosing Paper Options” on page 71 forWindows, or “Choosing Page Setup and Basic PrintOptions” on page 48 for Macintosh. Also, select ON forPAPER SIZE CHECK in the printer’s menu system.CANNOT OPENCOVERIS THERE ANYTHINGON THE PRINTER?PRESS THE UPBUTTONSomething may have beenplaced on top of the printer(ink cover).Remove whatever has been placed on the printer (inkcover). Press the u button to open the ink cover.CARRIAGE LOCKEDRELEASE THECARRIAGE LOCKThe print head is locked. Remove all protective materials from the print head torelease it.CLEANING ERRORPRESS THECANCEL/RESETBUTTONThe nozzles are stillclogged.Press the + Cancel/Reset button, then run the HeadCleaning utility. See “Checking and Cleaning the PrintHead” on page 90.CLEANING ERRORPRESS THE DOWNBUTTON ANDREMOVE THICKPAPERPrint head cleaning cannotbe started because thickpaper is loaded.Remove the thick paper.COMMAND ERRORCHECK DRIVERSETTINGSDamaged data was sent tothe printer or the data hasan incorrect command.Stop printing and press the + Cancel/Reset button for3 seconds.The installed printer driveris not correct for the printer.Stop printing and press the + Cancel/Reset button for3 seconds. Then make sure that the installed printerdriver is correct for the printer.FRONT FEED SLOTOPENCLOSE THE FRONTMANUAL FEED SLOTThe front manual feed slotis open during operation.Close the front feed slot.
