Epson 1640XL - Expression Graphic Arts Product Support Bulletin

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Page 1 of 2PSB.2007.04.001EPSON Product Support BulletinDate: April 2, 2007 Originator: VSPSB #: PSB.2007.04.001 Authorization:Reference: TI 06-0491 Rev.B Total Pages: 2Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-2500/15000/30000 series scannersSubject: Scanning Application Force Quits on Mac OS 10.4This bulletin was created to inform you of an error that may occur when opening a TWAIN-compliant scanning application on a Macintosh computer running OS 10.4.Description of Problem:When launching a Twain-compliant scanning application after deleting your Epson Scan driverwith an Epson Scan uninstaller not compatible with your scanner model, the application willforce quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete aPerfection 3490 driver will cause your scanning application to suddenly close during start-up.This issue affects the following TWAIN-compliant applications:EPSON Creativity Suite When pressing the Scan button, the ScanAssistant force quitsCopy Utility Force quits during start-upPhoto Impression Force quits during start-upPhotoshop Elements Force quits during start-upPhotoshop Force quits during start-upPhotoshop CS2 Force quits during start-upThis issue can also occur under the following conditions:1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can2) Upgrading your scanner and using the Epson Scan driver from the new scanner todelete the driver from the older scanner, and then installing the new driverOperating Systems Effected:Mac OS 10.4 to 10.4.9Affected Epson Scan Driver Versions:2.70A or later