13Warranty and ServiceGetting HelpBefore you request service:1. Review the Before You Call For Service section of this manual (page 12).2. Use the helpful tips found in our Problem Solution Guide.3. Become familiar with the warranty terms and conditions of your product on the following page.4. If none of these tips or suggestions resolves your problem, call our Customer Service centerat the number below.Dacor’s Customer Service center is available 6:00 a.m. – 5:00 p .m. Pacific TimeFor warranty repairs or questions and for Dacor Distinctive Service (DDS) in the US and CanadaPhone: (800) 793-0093, extension 2822For non-warranty repairs or questions in the US and CanadaPhone: (800) 793-0093, extension 2813Contact us through our web site at:www.dacor.com/contact-usAccessories and Replacement PartsDescription Dacor Part NumberDacor Stainless Steel Cleaner A302Wok ring AWR4Griddle AG1424Grill AEGR36489 inch backguard, model EG366 AEB36099 inch backguard, model EG486 AEB480912 inch backguard, model EG366 AEB361212 inch backguard, model EG486 AEB481210” grate, model EG366 only (2 used per unit) 70003714” grate, model EG366 (1 used per unit) and EG486 (3 used per unit) 700038Black knob kit AKBID6To order parts and accessories, contact your Dacor dealer or visit www.everythingdacor.com.