6Troubleshooting GuideUnnecessary service calls may be expensive, frustrating and time consuming. Before you call for service, please review the potential problems, possiblecauses and remedies shown in the table below.TroubleshootingPossible CauseCooktop is not connected to electrical power.Burner components are not properly seated.Gas shut-off valve is on “off” position.Inner burner area and burner cap are coatedwith cooking residue or wet.Cooktop not connected to power supply.Power supply is not grounded.Low gas pressure.Power supply polarity is reversed.Igniters are wet, dirty or damaged.Burner Ring ports are clogged.Burner ports or burner caps are not positionedproperly.Cooktop is being operated on the wrong type ofgas.Regulator is either not installed, is faulty, or isset for the wrong type of gas.RemedyHave cooktop connected to the electricalpower supply by a qualified electricianfollowing the specifications outlined in theinstallation instructions.Confirm that the burner components areproperly seated.Turn shut-off valve to “on” position.Confirm that inner burner and burner cap areclean and dry.Check incoming power.Have power supply properly grounded.Have incoming gas pressure tested. Contactgas company.Have polarity corrected.Clean and dry igniters.Clean burner ring ports with straightenedpaper clip, needle or wire.Remove and carefully re-install burner ringsand caps.Ensure the cooktop is correct for the gassupply - (Natural Gas or LP, the PGM is not aconvertible cooktop).Check installation, replace regulator or setregulator for the proper gas type.Problem1. Nothing works.2. Burner lights but continues to click.3. Sparking, but no ignition.4. No spark.5. Burner Flame goes out at low setting.6. Igniters spark continuously after flameignition.7. Burners ignite, but flame is extremelylarge, distorted or yellow