1D-Link DNS-33 User ManualAppendix B - Warranty• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shippingpackage to ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outsideof the package. Do not include any manuals or accessories in the shipping package. D-Link will only replace the defectiveportion of the product and will not ship back any accessories.• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Productssent COD will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customerand shipped to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsiblefor any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer viaUPS Ground or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use anaddress in the United States, otherwise we will ship the product to you freight collect. Expedited shipping is available uponrequest and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is notpackaged and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible fromthe outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping chargesfor any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined byD-Link not to be defective or non-conforming.What Is Not Covered:The Limited Warranty provided herein by D-Link does not cover:Products that, in D-Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faultyinstallation, lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if themodel or serial number has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product forrepair, and shipping costs; Operational adjustments covered in the operating manual for the product, and normal maintenance; Damagethat occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or otherproducts or services provided by anyone other than D-Link; and Products that have been purchased from inventory clearance or liquidationsales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.While necessary maintenance or repairs on your Product can be performed by any company, we recommend that you use only an AuthorizedD-Link Service Office. Improper or incorrectly performed maintenance or repair voids this Limited Warranty.Disclaimer of Other Warranties:EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTYOF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE AND NON-INFRINGEMENT.