D-Link DCS-933L User Manual

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52D-Link DCS-933L User ManualWarranty• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping packageto ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.Do not include any manuals or accessories in the shipping package. DLink will only replace the defective portion of the productand will not ship back any accessories.• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent CODwill either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shippedto D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages thatare lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any commoncarrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwisewe will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges areprepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with theforegoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees topay D-Link’s reasonable handling and return shipping charges for any product that is not packaged and shipped in accordancewith the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.Submitting A Claim (Canada):The customer shall return the product to the original purchase point based on its return policy. In case the return policy period has expired andthe product is within warranty, the customer shall submit a claim to D-Link as outlined below:• Customers need to provide their receipt (proof of purchase) even if the product is registered. Without a receipt, no warranty service willbe done. The registration is not considered a proof of purchase.• The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformancein sufficient detail to allow D-Link to confirm the same, along with proof of purchase of the product (such as a copy of the dated purchaseinvoice for the product) if the product is not registered.• The customer must obtain a Case ID Number from D-Link Technical Support at 1-800-361-5265, who will attempt to assist the customerin resolving any suspected defects with the product. If the product is considered defective, the customer must obtain a Return MaterialAuthorization (“RMA”) number by completing the RMA form and entering the assigned Case ID Number at https://rma.dlink.ca/.• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package toensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do notinclude any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not shipback any accessories.