<span role="presentation" dir="ltr" style="top:41.02%; left:18.13%">Cisco 7965G Basic Handset User Guide</span>

Getting Started

An Overview of your Phone

Understanding Lines and Calls

Understanding Phone Screen Features

Basic Features

Basic Call Handling

Shared Lines

Soft key:

using do not disturb

using mute

Information Features

Browser Features

Voicemail

Cisco 7965G User Manual

phone buttons

transferring calls

changing ring tone

7965G - Unified IP Phone VoIP

common phone tasks

Finding Additional Information

Cisco Product Security Overview

Connecting Your Phone

An Overview of Your Phone

Choosing Phone Screen Items

Understanding Feature Buttons and Menus

Understanding Feature Availability

Understanding SIP vs. SCCP

Placing a Call—Additional Options

Answering a Call

Ending a Call

Using Mute

Switching Between Multiple Calls

Transferring Calls

Sending a Call to a Voice Message System

Forwarding Calls to Another Number

Using Do Not Disturb

Making Conference Calls

Using Conference

Using Join

Using Meet-Me

Viewing or Removing Conference Participants

Placing or Receiving Intercom Calls

Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Storing and Retrieving Parked Calls

Logging Out of Hunt Groups

Using Barge to Add Yourself to a Shared-Line Call

Using Barge Features

Using BLF to Determine a Line State

Making and Receiving Secure Calls

Tracing Suspicious Calls

Using Cisco Extension Mobility

Using a Handset, Headset, and Speakerphone

Using a Speakerphone

Using AutoAnswer with a Headset or Speakerphone

Changing Phone Settings

Customizing the Phone Screen

Using Call Logs and Directories

Directory Dialing

Using Personal Directory on Your Phone

Accessing Voice Messages

Using the User Options Web

Configuring Features and Services on the Web

Configuring Fast Dials on the Web

Using the Address Book Synchronization Tool

Setting Up Phone Services on the Web

Controlling User Settings on the Web

Setting Up Phones and Access Lists for Mobile Connect

Using Cisco WebDialer

Understanding Additional Configuration Options

Troubleshooting Your Phone

Viewing Phone Administration Data

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Index

Accessibility Features

Understanding Line and Call Icons

Accessing the Help System on Your Phone

Understanding SIP and SCCP

Viewing Multiple Calls

Using Conference Features

Using cBarge

Using a Shared Line

Understanding Barge Features

Preventing Others from Viewing or Barging a Shared-Line Call

Managing Business Calls Using a Single Phone Number

using autoanswer with a headset or speakerphone

Using Corporate Directory on Your Phone

Using the Quality Reporting Tool

unified communications manager

understanding how the cisco unified ip phone interacts with the vlan

providing power to the phone

phone power consumption and display brightness

power outage

understanding phone configuration files

understanding the phone startup process

adding phones with cisco unified communications manager administration

using cisco unified ip phones with different protocols

deploying a phone in an sccp and sip environment

cisco product security overview

Understanding the Cisco Unified IP Phone 7965G and 7945G

Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6

Chapter 1 
 An Overview of the Cisco Unified IP Phone

what networking protocols are used

Feature Overview

configuring telephony features

Understanding Security Features for Cisco Unified IP Phones

overview of supported security features

Understanding Security Profiles

understanding security profiles

Establishing and Identifying Secure Conference Calls

Supporting 802.1X Authentication on Cisco Unified IP Phones

Overview of Configuring and Installing Cisco Unified IP Phones

Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager

Installing Cisco Unified IP Phones

installing cisco unified ip phones

Checklist for Installing the Cisco Unified IP Phone 7965G and 7945G

Understanding Interactions with Other Cisco Unified IP Communications Products

C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Providing Power to the Phone

Power Guidelines

Power Outage

Understanding the Phone Startup Process

Adding Phones to the Cisco Unified Communications Manager Database

Adding Phones with Auto-Registration

Adding Phones with Auto-Registration and TAPS

Adding Phones with Cisco Unified Communications Manager Administration

Converting a New Phone from SCCP to SIP

Deploying a Phone in an SCCP and SIP Environment

Before You Begin

Chapter 3 
 Setting Up the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phone 7965G and 7945G Components

Network and Access Ports

Audio Quality Subjective to the User

Enabling a Wireless Headset

Attaching a Cisco Unified IP Phone Expansion Module

Adjusting the Placement of the Cisco Unified IP Phone

Securing the Phone with a Cable Lock

Verifying the Phone Startup Process

Configuring Startup Network Settings

unified ip phone

Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G

C H A P T E R 4 Configuring Settings on the Cisco Unified IP Phone

Unlocking and Locking Options

Editing Values

Network Configuration Menu

Overview of Options Configurable from a Phone

Unified CM Configuration menu

SIP Configuration Menu (SIP Phones Only)

SIP General Configuration Menu

Call Preferences Menu (SIP Phones Only)

HTTP Configuration Menu

Locale Configuration Menu

NTP Configuration Menu (SIP Phones Only)

Media Configuration Menu

Power Save Configuration Menu

Ethernet Configuration Menu

Security Configuration Menu

QoS Configuration Menu

Network Configuration

CTL File Menu

Trust List Menu

X Authentication and Status

C H A P T E R 5 Configuring Features, Templates, Services, and Users

Configuring Corporate and Personal Directories

Configuring Personal Directory

Modifying a Phone Button Template for Personal Address Book or Fast Dials

Configuring Softkey Templates

Adding Users to Cisco Unified Communications Manager

Giving Users Access to the User Options Web Pages

Customizing and Modifying Configuration Files

Chapter 6 
 Customizing the Cisco Unified IP Phone

PCM File Requirements for Custom Ring Types

Creating Custom Background Images

PNG File Requirements for Custom Background Images

Configuring Wideband Codec

Configuring the Idle Display

Automatically Disabling the Cisco Unified IP Phone Screen

Model Information Screen

C H A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Cisco 7965G User Manual

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Contents Table Of Contents Getting Started An Overview of your Phone Understanding Lines and Calls Understanding Phone Screen Features Basic Features Basic Call Handling Shared Lines Soft key: using do not disturb using mute Information Features Browser Features Voicemail	Cisco 7965G Basic Handset User Guide Next / 27