Cisco 500 Series Troubleshooting And Maintenance

Also see for 500 Series: Safety information Manual Configuration guide Quick start quide Quick start guide

Troubleshooting and Maintenance• Troubleshoot Your Cisco Headset 500 Series, on page 1• Maintain Your Cisco Headset 500 Series, on page 10Troubleshoot Your Cisco Headset 500 SeriesYou may experience issues related to the following scenarios:• Your headset cannot communicate with your selected call device.• The sound in your headset speakers is poor.• You cannot be understood when you speak into the headset microphone.If you experience problems, your administrator can help troubleshoot the root cause of the problem.Related TopicsReport Headset Issues Through Your Cisco IP Phone, on page 8What to Do FirstTry these actions first if you have trouble with your Cisco Headset 500 Series.• If you are using the Cisco Headset 520 Series or Cisco Headset 530 Series:• Unplug and replug your headset into your call device• If you are using the Cisco Headset 560 Series:• Unplug your headset base from its power source, wait a moment, and plug the power source backin.• Restart your wireless headset. Press and hold for 4 seconds to power your headset offand place your headset in the cradle on the base.• Check the connection between your headset base and your call device. Make sure that all cordsare properly plugged in.• Check your device settings to see if your headset is detected.Troubleshooting and Maintenance1