33-2Over ViewOutline■ OutlineThis chapter describes various codes which are displayed when a failure occurs on theproduct. These are classified into 3 codes as follows.Code type Explanation ReferenceError code This code is displayed when an error occurs on the machine. p. 3-3Jam code This code is displayed when a jam occurs inside the machine. p. 3-150Alarm code This code is displayed when a function of the machine ismalfunctioned.p. 3-165• Error code notationAn error code is shown in 7-digit [E000XXX] on the display on the operation panel.However, [000] in 2 to 4 digit is not used. Thus, an error code is described as [EXXX] using5 to 7 digit in the service manual. (e.g.: E012 = E000012)■ Location CodeError code and jam code include the location information.Location information is displayed as 2-digit numbers as follows.In the jam display screen, the “L” row corresponds to the location code.Device DISPLAY>JAM DISPLAY>ERRimageRUNNER ADVANCE C9075 PRO/9065 PRO 00 Main Controller = 00Printer engine = 05Color Image Reader Unit - A1(Reader+DADF)Multi Color Image Reader - A1(Reader+DADF)01 04POD Deck Light - A1 00 05Paper Deck Unit - A1 00 05Multi Deck - A1 00 05Buffer Path Unit - F1 00 05Insertion Unit -H1 02 05Insertion Unit -J1 02 05Paper Folding Insertion Unit - G1 02 05Professional Puncher - C1/ Professional Puncher Integration Unit - B102 05Paper Folding Unit - G1 02 05External 2(2/3,2/4,4)-hole Puncher - A1 02 05Saddle Finisher - A1/Staple Finisher - A1 02 05Saddle Finisher - B1/Staple Finisher - B1 02 05Inner Trimmer - A1 02 05T-3-1T-3-2■ Location CodeWhen jam occurs, pickup location is indicated with the following pickup position code.In the jam display screen, the “P” row corresponds to the pickup position code.Pickup position Pickup position codeAt Finisher jam/At error avoidance jam/At ADF jam without pickupoperation (at SEND, Inbox, etc.)0Right deck 1Left deck 2Cassette 3 3Cassette4 4Multi-purpose Tray 5Side Paper Deck 6Duplex (At duplex printing, jam occurs after paper passes throughthe Duplex Paper Sensor (PS24).)F0Multi-drawer Paper Deck-A1 Upper deck 11Middle deck 12Lower deck 13Document Insertion Unit Upper tray 2ALower tray 2BDocument Insertion / Folding Unit 28■ Points to Note When Clearing MN-CON• Execution of clearing MN-COM deletes all data in Address Book, Forwarding Settings,Settings/Registration (Preferences), Adjustment/Maintenance, Function Settings, SetDestination, Management Settings, TPM Settings, etc. Before execution of this operation,ask user to back up the data and get approval for this operation.• When clearing MN-CON while any login application other than Default Authentication is,error such as not displayed login screen occurred. In this case, access SMS once andswitch login application to Default Authentication to recover to the normal status.■ Points to Note When Clearing HDDAs a remedy for error codes (E602-XXXX, E611-0000), HDD partition is selected and thetarget partition may be cleared.When clearing partition, be sure to check which data will be deleted by referring Detail ofHDD partition and explain to the user before starting work.■ Measures for E747There are many detail codes in E747. Since these detail codes are for R&D use, remedy tobe performed in the field is the same, except for E747-1201 and E747-FF01. Because of that,errors other than the 2 errors mentioned above are described as E747-XXXX, and commonremedy is described.T-3-3