6-3Chapter 6 Practical ExamplesError MessagesWhen one of the following messages appears on the displaypanel, an error has occurred in the scanner. Follow theindicated procedure to resolve the error.■ Check ImprinterError Code: H001Problem: No ink cartridge is installed in the post-imprinter.Solution: Install an ink cartridge.Error Code: H008Problem: No ink cartridge is installed in the pre-imprinter. Or the pre-imprinter ink cartridge is not secured.Solution: Install the ink cartridge and turn the lock leverupwards to secure the ink cartridge. (See p. 5-18.)■ Cover OpenError Code: C001Problem: The scanner’s upper unit is open.Solution: Close (lower) the upper unit. (See p. 5-3.)Error Code: C009Problem: The imprinter cover is open.Solution: Close the imprinter cover. (See p. 5-2 andp. 5-18.)■ JamError Code: PxxxProblem: Paper has jammed.Solution: Open the upper unit and remove the jammedpaper. (See p. 3-21.)■ Dust DetectedError Code: J050Problem: Dust detected on the scanning glass could not beavoided.Solution: Clean the scanning glass. (See p. 5-5.)■ Dust Detected (appears alternately withnormal display)Problem: Dust was detected and scanning proceeds.Solution: When scanning finishes, clean the scanningglass.■ Call for ServiceError Code: Exxx (excluding E021)Problem: Internal scanner error.Solution: Turn the power OFF, and restart the scanner. Ifthis does not solve the problem, make a note of the errorcode, and contact your Canon service representative.
