Canon PowerShot A310 Software User's Manual

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Contents

Canon PowerShot A310 Software User's Manual Manual pdf 107 page image

107 ImageBrowser Software User GuideAppendicesThis section describes how to troubleshoot problems.Camera is not detected or recognized• The “Camera not detected” message or a similar messagedisplayed when you attempted to download images from thecamera.• A dialog like the one below fails to open when you connectthe camera to the computer via the interface cable andprepare it for communication. Or, ImageBrowser will not starteven though the camera is ready for communication (Mac OS9 only).TroubleshootingWhen ImageBrowser does not start even though you haveenabled communication, or when you try to import imagesfrom the camera and the “No camera detected.” messageappears, check the following, in that order.■ Check Your ComputerAutomatic launching of ImageBrowser upon connection to thecamera via interface cable is only supported on Macintoshcomputers that are equipped with a built-in USB port.Automatic launching is not available through the computer’sserial port, and it is not guaranteed when connecting through aUSB hub.■ Check the Connection between the Camera and theComputerConfirm that the camera is correctly attached to the computerwith an interface cable. Please refer to the guide supplied withyour product for information regarding connecting.■ Check the CameraConfirm that the camera is on and in the correct mode totransfer data. Because the procedures for preparing the camerafor communication differ among camera models, refer to thedocumentation that accompanied your camera for moreinformation.■ Check the BatteryYou are recommended to use a household power source (ACadapter) for the camera when connecting it to the computer. Ifthe camera is running on batteries, ensure they are fullycharged.

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