Troubleshooting38Printed Surface isScratchedThick paper is used Select the Prevent paper abrasion check box to widen the clearance betweenthe Print Head and the loaded paper.Clear the Prevent paper abrasion check box once printing iscomplete.1. Open the printer properties dialog box.2. Click the Maintenance tab and then Custom Settings.In Windows XP and Windows 2000When not logged on as a computer administrator orAdministrators, you cannot open the Custom Settings dialogbox.For further information on how to log on as an administrator,refer to your Windows documentation.3. Select the Prevent paper abrasion check box and click Send.Click OK when the confirmation message appears.1. Open the Canon IJ Printer Utility dialog box.2. Select Custom Settings from the pop-up menu.3. Select Prevent paper abrasion.When Prevent paper abrasion is selected in the printer properties dialog box(Windows) or selected from Custom Settings in the Canon IJ Printer Utilitydialog box (Macintosh), the setting is also applied under direct printing withthe digital camera.Media is curled If all four corners or the printing surface of the paper is curled, the paper maybecome dirty or the paper may not feed properly. Use the paper aftercorrecting paper curl as follows.1. Face up the printing surface *1 , and cover it with a non-printing regularpaper to avoid damaging the surface.2. Roll up the paper in a direction opposite to paper curl as the figure below.3. Check the printing paper if paper is corrected within approximately 2 to 5mm/0.08 to 0.2 in *2 .It is recommended to print the curl-corrected paper one sheet at a time.Problem Possible Cause Try This