Troubleshooting65Cannot Install the Printer DriverProblem Possible Cause Try ThisCannot Install thePrinter DriverInstallationprocedure notfollowed correctlyFollow theEasy Setup Instructions packaged with your printer for proper printerdriver installation.If the installer was forced to be terminated due to an error, Windows may beunstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.Reinstall the printer driver. If this problem persists, refer to your Windowsdocumentation for more information.Other applications(including anti-virussoftware) runningin the backgroundOther applications opened on your computer can interfere with the installationroutine. Close all open software applications before reinstalling the printer driver.Refer to theEasy Setup Instructions for installing the printer driver.Installation doesnot startautomatically whentheSetup Software& User’s Guide CD-ROM is insertedinto the driveIf the printer driver installation did not start automatically when you inserted theSetup Software & User’s Guide CD-ROM into the CD-ROM drive:1. Click Start and select My Computer.2. Double-click the CD-ROM icon.For non-Windows XP, open the My Computer window, and then double-click theCD-ROM icon.Double-click the CD-ROM icon on your desktop to start installation.If the CD-ROM icon is not displayed on the desktop, there is a problem with the CD-ROM. Contact the Customer Care Center.Unable to proceedbeyond the PrinterConnection screenReinstall the printer driver.1. Click Cancel on the Printer Connectionscreen.2. Click Start Over on the InstallationFailure screen.3. Click Back on the screen that appearsnext.4. Click Exit on the Welcome screen, thenremove the CD-ROM.5. Turn the printer off.6. Check the cable connection.7. Restart the computer.8. Carefully follow the proceduresdescribed in theEasy SetupInstructions and reinstall the driver.