60 TroubleshootingCannot Install the MP DriversCause ActionUnable to proceed beyond the PrinterConnection screen.If you were unable to proceed beyond the Printer Connection screen, follow theprocedure below to reinstall the MP Drivers.(1)Click Cancel on the Printer Connection screen.(2)Click Start Over on the Installation Failure screen.(3)Click Back on the screen that appears next.(4)Click Exit on the Welcome screen, then remove the CD-ROM.(5)Turn the machine off.(6)Restart the computer.(7)Make sure you have no application software running, including anti-virussoftware.(8)Follow the procedure described in the Easy Setup Instructions to reinstall theMP Drivers.Installation does not start automaticallywhen the Setup CD-ROM is insertedinto your computer’s disc drive. Click Start > My Computer > double-click the CD-ROM icon.In non-XP Windows, open the My Computer window and then double-click theCD-ROM icon.NoteTo use the Run command to start the setup program, specify your disc drive andthen the name of the setup program, Msetup4.exe. The drive letter of the discdrive depends on your computer.Double-click the CD-ROM icon on your desktop to start installation.If the CD-ROM icon is not displayed on the desktop, there may be a problemwith the CD-ROM. Contact a Canon service representative.Installation procedure not followedcorrectly.Follow the procedure described in the Easy Setup Instructions for properinstallation.If the drivers were not installed correctly, uninstall the MP Drivers, restart yourcomputer, and then reinstall the drivers. Refer to the Printer Driver Guide on-screen manual.NoteIf the installer was forced to be terminated due to an Windows error, the systemmay be in an unstable condition and you may not be able to install the drivers.Restart your computer before reinstalling.