12-31Error CodesTroubleshootingError Code Description Action#0005 The recipient did not answer within 35seconds.– Confirm that the recipient’s machine is able tocommunicate, and try again.–The recipient’s machine is not a G3 fax.– Check the type of receiving machine with thereceiving party.–#0009 There is no paper.– Load paper. (See “Loading Paper,” on p. 2-10.)–The paper drawer is not correctly inserted intothe machine.– Insert the paper drawer properly. (See “LoadingPaper,” on p. 2-10.)–#0012 The document could not be sent because therecipient’s machine was out of paper.Ask the recipient to load paper into their faxmachine.#0018 The recipient’s machine did not respond whenyour machine redialed.– Confirm that the recipient’s machine is able tocommunicate, and then try again.–The documents could not be sent because therecipient’s machine was busy.– Confirm that the recipient’s machine is able tocommunicate, and then try again.–The settings on your machine do not match thesettings on the recipient’s machine.– Check that the settings on your machine matchthose on the recipient’s machine, and that therecipient’s machine is able to communicate.Try sending again.–No pause was included in the telephonenumber when sending a fax overseas.– Insert a pause after the country code, or afterthe fax number of the recipient, and then dialthe number again. (See “Dialing an OverseasNumber (With Pauses),” on p. 5-22.)Change the Long Distance setting if you aresending documents to a destination storedin the Address Book or One-touch. (See“Registering Fax Numbers in the AddressBook,” on p. 3-2 or “Storing/Editing One-Touch,” on p. 3-26.)––#0037 Documents could not be received becausethere is insufficient memory available.– Print, send, or delete any documents stored inmemory.–The data size exceeds the available memory.– Reduce the data size by lowering the resolutionor by changing the file format.–#0059 Your transmission is canceled because thenumber you dialed was different from thenumber registered on the other party’s faxmachine.Check to see that the correct fax number isregistered on the other party’s fax machine.#0099 A job was interrupted when the Direct Print ornetwork scan function was being used.Try to execute the job if necessary.#0401 When the data was being written to the medium,the machine detected that the medium was full.Use the memory medium with sufficient freespace.
