5-15TroubleshootingCHAPTER5TroubleshootingThis chapter includes information to help you solve printer problems. A problem might haveone or a combination of causes, such as a computer malfunction, software errors, printer cableor other printer problems. Many printing problems are related to how your software interactswith the printer.If you can print a self test but the printer does not print other jobs, or your printed output is notwhat you expected, the problem is with your computer, software, or cables.If your printer is not operating properly, try the suggestions in this chapter in the order listed.Finding Information ............................................................................................................... 5-1Printer Problems..................................................................................................................... 5-2CAPT Problems...................................................................................................................... 5-4CAPT Messages ..................................................................................................................... 5-6Using the Trouble Shooter ..................................................................................................... 5-9Uninstalling CAPT ............................................................................................................... 5-11If you have a problem with your printer and you cannot resolve it by referring to theinformation in this chapter, please refer to the Reference Guide.Finding InformationProblem See pagePrinter Problems 5-2CAPT Problems 5-4CAPT Messages 5-6Using the Trouble Shooter 5-9Uninstalling CAPT 5-11