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Cadillac CUE Removal Procedure
Also see for 2013 CUE: User manualUser manualManualUser manual
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CUE Touch screen Removal Procedure IntroductionEarly (prior to 2017) CUE touch screens have serious reliability issues.Common problems include spider cracks, dead touch screens, and unresponsive,(especially the lower) portions of the touch screen. Under warranty, your repaircost is covered, but afterwards? You’re on the hook.Dealerships do not repair the CUE Control Assembly; they swap it out aftercharging you upwards of $2000, returning the defective unit to a repair center forsomeone else to perform the touch screen replacement.Several companies offer a core replacement service for the entire CUEControl Assembly, which means you still have to remove it from the dash and re-install it when the new one arrives. Meanwhile, you’re left with a car in pieces.Why pay for the whole assembly when the only thing needed is a newcomponent? Replacement touch screens are available online for as low as $30, allthe way up to a $400 kit, which includes trim removal tools. My trim removal toolkit cost less than $40. . .There’s got to be a better way. . . and now there is.With a few simple hand tools, you can replace the touch screen by yourself,saving a lot of money in the process. Touch screen replacement isn’t black magicor rocket science; it’s actually pretty easy. (Shh . . . dealerships and aftermarketCUE Control Assembly vendors would rather you believe you have to be atechnician to do it.) If you take your time and follow this procedure, you’ll be ableto do this in a few hours.This guide is written specifically for the SRX, but the touch screen replacementportion of it is applicable to all CUE-equipped Cadillacs that use the commonRadio Control Assembly. |
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