Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2010Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important to yourdealer and to Cadillac. Normally, any concerns with thesales transaction or the operation of the vehicle will beresolved by the dealer's sales or service departments.Sometimes, however, despite the best intentions of allconcerned, misunderstandings can occur. If yourconcern has not been resolved to your satisfaction, thefollowing steps should be taken:STEP ONE: Discuss your concern with a member ofdealership management. Normally, concerns can bequickly resolved at that level. If the matter has alreadybeen reviewed with the sales, service or parts manager,contact the owner of the dealership or the generalmanager.STEP TWO: If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theU.S., call the Cadillac Customer Assistance Center at1‐800‐458‐8006. In Canada, call the Canadian CadillacCustomer Communication Centre at 1-888-446-2000.We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have the followinginformation available to give the Customer Assistancerepresentative:. Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.. Dealership name and location.. Vehicle delivery date and present mileage.When contacting Cadillac, remember that your concernwill likely be resolved at a dealer's facility. That is whywe suggest following Step One first.9-2InformationProvidedby:
