en Troubleshooting56Fault Cause and troubleshootingDetergent residue onthe dry laundry.Unsuitable detergent added to the dispenser of the in-telligent dosing system.1. Check whether the detergent used is suitable.→ "Detergents and care products", Page 322. Drain the dispenser.→ "Cleaning the detergent drawer", Page 413. Clean the dispenser.4. Refill the dispenser.→ "Pouring liquid detergent and fabric softener intothe dispensers", Page 36Basic dosage not adjusted.▶ If intelligent dosing is activated, reduce the basicdosage. → Page 37Home Connect is notworking properly.Different causes are possible.▶ Go to www.home-connect.com.No connection to thehome network.Wi-Fi is switched off.▶ Activating Wi-Fi on the appliance.→ "Activating Wi-Fi on the appliance", Page 39.Wi-Fi is activated but a connection to your home net-work cannot be established.1. Ensure that the home network is available.2. Reconnect the appliance to the home network.→ "Setting up Home Connect", Page 38cannot be oper-ated.Drying phase active.▶ Not a fault – no action required.Drying programmedoes not start.Door is not closed.▶ Close the door.No drying programme is selected.▶ Select a suitable drying programme.→ "Programmes", Page 28The programme dura-tion changes duringthe wash cycle.The programme operation is optimised electronically.This may change the programme duration.▶ Not a fault – no action required.The unbalanced load detection system eliminates animbalance by repeatedly redistributing the laundry.▶ Not a fault – no action required.Note: When loading, where possible, place large andsmall items of laundry together in the drum. Differentsized items of laundry distribute themselves betterduring the spin cycle.