Bosch AUTODOME IP starlight 5000i IR User Manual

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AUTODOME IP starlight 5000i IR Troubleshooting | en 65Bosch Security Systems User Manual 2019.11 | 1.2 |12 TroubleshootingTable of Troubleshooting IssuesThe table below identifies issues that could occur with the camera, and how to resolve them.Note: Refer to the Error Codes section of the manual for descriptions of the error codes thatappear on the OSD. The section also lists recommended actions to resolve the error codes.Problem Questions to Ask/Actions to Resolve the ProblemNo camera control. - Ensure that the LAN cable has good connection and issecured.- Refresh the browser and ensure that video is updated.- Cycle the camera's power off and on.Video is noisy or distorted. - Check the integrity of all connectors and splices of theEthernet cable.If O.K., then:- Contact Bosch Technical Support.Camera moves when attemptingto move other cameras.- Check that the camera’s IP address is properly set.If camera’s IP address is not set, then:- Use Configuration Manager to confirm that two camerasdo not have the same IP address. If they do, change theaddress of one of the cameras.No network connection. - Check all network connections.- Ensure that the maximum distance between any twoEthernet connections is 100 m (328 ft) or less.If O.K., then:- If you are behind a firewall, ensure that the VideoTransmission mode is set to UDP.Camera reboots frequently orintermittently.Test your camera with another power supply.Check the Bosch website for a software update thatmight address the issue.No OSD messages appear. Bosch’s Video SDK is required. Video managementsoftware from third parties does not use the SDK.The image on the screen is dim. Is the bubble dirty? If so, clean the bubble with a soft,clean cloth.The contrast on the screen is tooweak.Adjust the contrast feature of the monitor. Is the cameraexposed to strong light? If so, reposition the camera.The image on the screen flickers. Does the camera face directly into the sun or fluorescentlighting? If so, reposition the camera.No video. - Check that the mains power to the power supply is on.- Check to see if you have a web page.If you do, then try cycling the camera’s power off and on.If you do not, then you may have the wrong IP address.Use Configuration Manager to identify the correct IPaddress.If O.K., then:- Check that there is 24 V output from the transformer.