A AppendixCommon Problems and Solutions (Cont.)Symantec’s Norton Internet Security (NIS)1. Sometimes NIS will show an alert to stop the BAL Trojan from a local IP address.This problem can be solved by making sure the virus definition file is the latest one and regularlyupdating the virus definition file.2. Reinstalling fails at the “Information Wizard” after uninstalling Norton Antivirus.Make sure NIS has been uninstalled from your computer, reboot your system, install NIS again, use“Live Update” and update the virus definition file.3. Norton accidently blocks desired web pages or reduces download speeds.Change the security configuration to a lower level. NIS scans virus while downloading data so net-work speed will be decreased.4. Cannot login to MSN or Yahoo messenger services.Make sure NIS has been updated and also update the Windows system by using “Windows Update”.If the problem still exist, try:1. Open NIS 200x by clicking on the NIS icon in your system tray.2. Open “Norton AntiVirus” in “Options” menu.3. Click on “Instant Messenger” uncheck “MSN/Windows Messenger” from “Which Instant mes-sengers to protect.”5. NIS is damaged and need reinstalling.NIS is located in the provided disc in the “NIS200x” folder (x is the version number).6. The “Start firewall when system is booted” option is selected but it takes about one minute tostartup the firewall every time I enter Windows. Windows is not responsive during this time.If NIS firewall reduces your system speed to an intolerable level, deselect that option.
