34English ...AppendicesTroubleshootingIf you experience trouble with the projector, refer to thefollowing information. If the problem persists, pleasecontact your local reseller or service center.Problem: No image appears on screen. Ensure all the cables and power connections are correctly and se-curely connected as described in the “Installation” section. Ensure the pins of connectors are not crooked or broken. Check if the projection lamp has been securely installed. Pleaserefer to the “Replacing the lamp” section. Make sure you have removed the lens cap and the projector isswitched on. Ensure that the “Hide” feature is not enabled.Problem: Partial, scrolling or incorrectly displayed image. Press the “Resync” button on the Remote Control. If you use a PC:If the resolution of your computer is higher than 1024 x 768(PD323)/800 x 600 (PD311). Follow the steps outlined below toreset the resolution.For Windows 3.x:1. In the Windows Program Manager, click the “Windows Setup”icon in the Main group.2. Verify that your display resolution setting is less than or equal to1024 x 768 (PD323)/800 x 600 (PD311).For Windows 95, 98, 2000, XP:1. Open “My Computer” icon, the “Control Panel” folder, and thendouble click on the “Display” icon.2. Select the “Setting” tab.3. In the “Desktop Area” you will find the resolution setting. Verifythat the resolution setting is less than or equal to 1024 x 768(PD323)/800 x 600 (PD311) resolution.If the projector is still not projecting the whole image, you willalso need to change the monitor display you are using. Refer tothe following steps.4. Follow the above steps 1-2. Click on the “Advanced Properties”button.5. Select the “Change” button under the “Monitor” tab .