Online Support Information 8-2Online Support InformationIntroductionThis section describes online technical support services available to help users repair their AcerSystems.For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branchoffice. Acer Branch Offices and Regional Business Units may access our website. However someinformation sources will require a user i.d. and password. These can be obtained directly from AcerCSD Taiwan.Acer's Website offers convenient and valuable support resources.In the Technical Information section users can download information on all of Acer's Notebook,Desktop and Server models including:• Service guides for all models• Bios updates• Software utilities• Spare parts lists• TABs (Technical Announcement Bulletin)For these purposes, we have included an Acrobat File to facilitate the problem-free downloading ofour technical materials.Also contained on this website are:• Detailed information on Acer's International Traveler's Warranty (ITW)• Returned material authorization procedures• An overview of all the support services we offer, accompanied by a list of telephone, faxand email contacts for all your technical queries.We are always looking for ways to optimize and improve our services, do not hesitate to direct anysuggestions or comments to us.
