123For any problem that you are encountering, first ensure you are usingthe latest firmware and files. Firmware upgrades include updates forBIOS and the hot-swap controller (HSC). In addition to the serverfirmware and files, also update any drivers used for components youhave installed in your system, such as video drivers, network drivers,and SCSI drivers.Acer provides a package called the “Platform Confidence Test” thatmay help with your diagnostics.Resetting the SystemBefore going through in-depth troubleshooting, attempt first toperform reset your system using one of the methods below.Problems following Initial System InstallationProblems that occur at initial system startup are usually caused by anincorrect installation or configuration. Hardware failure is a lessfrequent cause. If the problem you are experiencing is with a specificsoftware application, see "Problems with Newly Installed ApplicationSoftware".First Steps Checklist• AC power available at the wall outlet?• Are the power supplies plugged in? Check the AC cable(s) on theback of the chassis and at the AC source.• Are all cables correctly connected and secured?To do this: PressSoft boot reset to clear the system memory and reload theoperating system.Clear system memory, restart POST, and reload theoperating system.Reset buttonCold boot reset. Turn the system power off and then on.This clears system memory, restarts POST, reloads theoperating system, and halts power to all peripherals.Power off/on
