Troubleshooting40TroubleshootingBefore calling the Service department, read the following information to determine the possible cause of a malfunction.Malfunction Cause SolutionNo power Mains cable not connected Connect the mains cable securely to thesocketNo current in the power socket Try using a different device at the socketThe connection cable is damaged Replace the cableNo image ActiveX is not installed Install ActiveX (see p. 14)USB port is not working Device is not supported Connect a compatible USB medium(USB 2.0)USB hub was used Connect the USB medium directlyNo data on the SD card Data storage device incorrectly removed Use the Eject button to remove the datastorage device (see p. 26)Network access not possible Network cable connection is loose Connect the network cableNetwork settings are incorrect (DHCP,IP address, etc.)Check the network configuration and cor-rect it, if necessary (see page 33)Recording not possible No drive present Connect a drive and declare it as a stor-age driveSudden deactivation of thedeviceTemperature inside the device is too high Clean the device and remove any obstruc-tions from the ventilation area