Chapter 8,ACD Features90 Aastra – 2737-007Sign On StateYour system administrator has chosen your phone state when you sign on. The followingtable describes the various states.State ResultActive You are able to take ACD callsAgent Unavailable with anoptional Reason CodeYou are unable to take ACD callsWork You are unable to take ACD callsHands-Free Auto-Answer On You are able to take ACD calls in the hands-free modeHands-Free Auto-Answer Off You are able to take ACD calls in normal mode.Sign OnThe OnOffline softkey status lamp is ON indicating you are offline.Step Action ResultAutomatic:1. Press the OnOffline softkey. • The status lamp turns OFF.• You are signed on to the agentgroup.Manual Sign On with Agent ID:1. Press the OnOffline softkey. • You hear one beep.• The Agent ID prompt displays.MoreContactsCorporate NewsInternal DirectorySign OnAgent IDBackspaceDoneCancel
