A Message to the CustomerAAEON Customer ServicesEach and every AAEON product is built to the most exactingspecifications to ensure reliable performance in the harsh anddemanding conditions typical of industrial environments. Whetheryour new AAEON equipment is destined for the laboratory or thefactory floor, you can be assured that your product will provide thereliability and ease of operation for which the name AAEON hascome to be known.Your satisfaction is our primary concern. Here is a guide to AAEONcustomer services. To ensure you get the full benefit of ourservices, please follow the instructions below carefully.Technical SupportWe want you to get the maximum performance from your products.So if you run into technical difficulties, we are here to help. For themost frequently asked questions, you can easily find answers inyour product documentation. These answers are normally a lotmore detailed than the ones we can give over the phone.So please consult this manual first. If you still cannot find theanswer, gather all the information or questions that apply to yourproblem, and with the product close at hand, call your dealer. Ourdealers are well trained and ready to give you the support you needto get the most from your AAEON products. In fact, most problemsreported are minor and are able to be easily solved over the phone.In addition, free technical support is available from AAEONengineers every business day. We are always ready to give adviceon application requirements or specific information on the installa-tion and operation of any of our products.Cover & Preface.pmd 2003/10/21, 09:104