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ACONLABS On Call Vivid User Manual
Also see for On Call Vivid: Insert manual
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42Troubleshooting GuideThe meter has built-in messages to alert you of problems. When error messagesappear, note the error number. Turn off the meter and then follow theseinstructions.Display Causes SolutionMeter fails toturn onBattery may be damaged ornot be charged. Replace battery.Meter is too coldIf meter has been exposed to or stored incold conditions, wait 30 minutes. Allowmeter to reach room temperature. Thenrepeat test.Power On self check errorRemove battery for 30 seconds and thenput battery back in. Turn meter on again.If problem persists, please contactCustomer Support at 1-800-838-9502.Internal calibration check errorA cell phone, radio or a high powerelectrical source nearby can affect themeter. Increase the distance betweenthe meter and these sources. Retest. Ifthe problem persists, please contactCustomer Support at 1-800-838-9502.Test strip was removed duringthe test.Repeat the test and ensure test stripremains in place.Sample was applied to the teststrip too soon.Repeat test. Apply sample after blooddrop/test strip icon appears.Test strip is contaminated orused. Repeat test with a new test strip.Sample was applied to the teststrip too soon.Repeat test. Apply sample after blooddrop/test strip icon appears.Insufficient sample Repeat test. Apply enough sample to fillthe test strip check window.Sample application error dueto late sample re-dosingRepeat test. Apply enough sample to fillthe test strip check window within 3seconds.Temperature has exceededthe operating temperature ofthe system.Move to a cooler environment. Repeatthe test. |
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