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Viewpoint

Brand: Toshiba | Category: Software
Table of contents
  1. limited warranty
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Table Of Contents
  7. Table Of Contents
  8. Table Of Contents
  9. Table Of Contents
  10. Table Of Contents
  11. Table Of Contents
  12. Table Of Contents
  13. Table Of Contents
  14. Table Of Contents
  15. About Strata CS
  16. Using the telephone
  17. using the strata cs viewpoint application
  18. Feature comparison table
  19. The Strata CS documentation set
  20. Accessing online documentation
  21. About creating your voice title and voicemail greeting
  22. about creating your voice title and voicemail greeting
  23. Recording your voicemail greeting
  24. Chapter 3. Placing Calls on the Phone
  25. About placing calls on the phone
  26. Dialing internal and external numbers
  27. Dialing by name
  28. Placing calls while you are already on a call
  29. Disabling call waiting for a call
  30. Requirements for receiving a page or intercom call
  31. call waiting
  32. putting a call on hold
  33. transferring a call
  34. sending a call to voicemail
  35. parking a call
  36. About managing your account on the phone
  37. Knowing when you have new voice messages
  38. Listening to and managing your voicemail
  39. Deleting and undeleting messages
  40. Calling back a voice message
  41. Managing your greetings using the phone
  42. Managing your greetings
  43. Forwarding your calls using the phone
  44. Sending your calls straight to voicemail with Do Not Disturb
  45. Chapter 6. Using Strata CS With a Remote Phone
  46. About using Strata CS with a remote phone
  47. Tips for all remote phone use
  48. Logging on to Strata CS from a remote number
  49. Placing calls through Strata CS from a remote phone
  50. Using redial and other quick call commands when logged in
  51. Using ViewPoint remotely with a phone
  52. Imitating a station at a remote number
  53. Placing Strata CS calls from an external station
  54. Using ViewPoint with an external station
  55. Configuring a SIP phone
  56. Changing your external station number with *17
  57. About sharing stations
  58. Finding out who is currently logged in at a station
  59. About Strata CS ViewPoint
  60. Logging on to ViewPoint
  61. Using ViewPoint with a different phone or Server
  62. Using ViewPoint with another station or a remote number
  63. Logging on with new logon options
  64. About the Welcome Wizard
  65. Elements of the ViewPoint window
  66. The navigation pane
  67. The view bar
  68. The status bar
  69. Locking ViewPoint window elements
  70. Working in multiple folders
  71. Adding the Calls Pane to any open folder
  72. Locking the current folder in place
  73. renaming items
  74. Printing items in folders
  75. Viewing folders in the Folder List
  76. Viewing public folders
  77. Sharing folders
  78. Viewing shared folders
  79. Using the audio controls
  80. Importing and exporting Strata CS items
  81. exporting the extensions list
  82. exporting the call log
  83. About personal statuses
  84. The Personal Status button in the status bar
  85. Selecting a personal status
  86. Modifying a personal status
  87. The Personal Statuses folder
  88. Changing your active settings
  89. Active settings hierarchy
  90. Setting personal status defaults
  91. Changing the personal status of another user
  92. Viewing Strata CS extensions
  93. Extensions folder tabs
  94. Placing calls to an extension
  95. Using instant messaging
  96. Using the Call Monitor folder
  97. Call Monitor folder tabs
  98. Call Monitor folder panes
  99. Selecting and acting on a call in the Call Monitor folder
  100. Double-clicking calls
  101. Grabbing and holding the call
  102. Commands while you're on a call
  103. Transferring a call
  104. Recording a call
  105. Playing recorded audio into a call
  106. Associating a call with a contact
  107. Parking a call
  108. Muting a call
  109. Viewing a call's history
  110. Incoming call indicators
  111. Sharing your Call Monitor folder
  112. Placing a call
  113. Using the Place Call To dialog box
  114. Quick-dialing from ViewPoint folders
  115. Camping on a busy user's extension
  116. Using dialing services
  117. Checking a number
  118. Redialing numbers and returning calls
  119. Creating conference calls
  120. Conferencing multiple active calls together
  121. Transferring a conference call
  122. Using the Strata CS or eyeBeam softphones
  123. Chapter 13. Managing Voice Messages in ViewPoint
  124. About managing voice messages in ViewPoint
  125. Archiving voice messages and call recordings
  126. Listening to your voice messages and call recordings
  127. Replying to a voice message
  128. Calling back the person who left a voice message
  129. Deleting voice messages
  130. Marking a voice message Urgent or Private
  131. Managing your voicemail quota
  132. Sending a message directly to a user's voicemail
  133. Knowing when you have new messages
  134. Stutter dial tone
  135. Scheduling notifications
  136. Managing greetings
  137. The Greetings folder
  138. Greeting hierarchy
  139. Playing a greeting into a call
  140. The Call Log folder
  141. Viewing call details
  143. Taking notes on a Call Log entry
  144. Opening the contact record from a contact's call
  145. Reporting on the Call Log
  146. About call forwarding and routing lists
  147. Forwarding calls
  148. Receiving forwarded ACD workgroup calls
  149. Using routing lists
  150. The Routing Lists folder
  151. Creating a new routing list
  152. Handling busy station calls differently than calls not answered
  153. Using greetings with routing list final actions
  154. About contact management and Strata CS
  155. Private and public contacts
  156. Managing contacts
  157. Placing calls to your contacts
  158. Identifying contacts by name
  159. Associating a call or Caller ID number with a contact
  160. Understanding name and number on Caller ID
  161. Opening contacts from within other folders
  162. Using the Strata CS Contact Manager Assistant
  163. Personal and public workgroups
  164. Having a workgroup appear as an Extensions tab
  165. About call rules
  166. Examples of how you can use call rules
  167. Creating a new call rule
  168. Combining caller and schedule conditions
  169. Setting schedule conditions
  170. Selecting how a call rule handles a call
  171. Choosing the priority of a call rule
  172. Ignoring all call rules
  173. Chapter 18. Customizing ViewPoint
  174. About customizing ViewPoint
  175. Customizing telephone behavior
  176. Changing the language of telephone command prompts
  177. Customizing or turning off call waiting
  178. Turning ringback for calls on hold on and off
  179. Customizing how long your phone rings
  180. Changing ring patterns
  181. Enabling and disabling voice-first answering
  182. Configuring a digital feature phone
  183. Customizing incoming call behavior
  184. Customizing ISDN outbound Caller ID
  185. Customizing SIP accounts
  186. Customizing voice message behavior
  187. Customizing ViewPoint for Operators
  188. Customizing the ViewPoint display
  189. Changing the font of a ViewPoint folder
  190. Enhancing ViewPoint with Add-ins
  191. Using the Reverse Phone Number Lookup sample Add-in
  192. Using the Strata CS Instant Messaging Add-in
  193. Other customization options
  194. Call announcing commands
  195. Call handling commands
  196. Quick call commands
  197. Quick call commands for call center agents
  198. Voicemail/Account menu
  199. Voicemail/Account menu commands
  200. Whether this chapter applies to you
  201. Ending your shift
  202. Working at different phones
  203. Signing in and out of a queue
  204. Receiving and handling queue calls
  205. Using the Call Monitor tabs
  206. Wrap-up time
  207. Determining whom you are calling as
  208. About supervising queues in ViewPoint
  209. Monitoring queue statistics
  210. When statistics are reset
  211. About agents' personal status and state
  212. Monitoring queue statistics using the phone
  213. Viewing when agents are being monitored
  214. Managing agents' status
  215. Changing an agent's personal status
  216. Managing a queue's voice mailbox
  217. About participating in an ACD workgroup
  218. Use of the Strata CS ViewPoint
  219. Using the Call Monitor
  220. Taking a break
  221. Searching for recordings
  222. Saving your current search
  223. recommended usb phones
  224. Placing a call with the SoftPhone
  225. Adjusting microphone and speaker volume
  226. Keeping the keypad window always on top
  227. SoftPhone notes
  228. About the eyebeam SIP softphone
  229. Before installing the eyeBeam softphone
  230. Launching the eyeBeam softphone
  231. Using eyeBeam with Strata CS
  232. Using the /station command
  233. Using the Problem Report Wizard
  234. Reporting a problem that involves a specific call
  235. Index
  236. Managing individual recordings
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