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Toshiba Strata CTX Insight CTX manuals

Strata CTX Insight CTX first page preview

Strata CTX Insight CTX

Brand: Toshiba | Category: Software
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Main Menu
  5. Main Menu Options
  6. Toolbars
  7. Create Real Time Displays
  8. Composite Screen Layout
  9. Agent Status Window
  10. Real Time Statistics
  11. Agent Statistics
  12. Configure Agent Statistics Window
  13. Wait Time Graph
  14. Change Wait Time Graph Properties
  15. Calls in Queue Graph (Insight CTX Plus Only)
  16. Configuring Calls in Queue Graph
  17. Large Character Window
  18. Duplicate Large Character Window
  19. Overview
  20. Report Concepts and Terminology
  21. Shifts
  22. Filters
  23. Templates
  24. Traffic Reports for Agents or Extensions
  25. Traffic Reports for Lines
  26. Utilization Reports
  27. Contention Reports (Insight CTX Plus Only)
  28. Distribution Reports
  29. Account Code Reports
  30. Forecasting
  31. Forecasting Report
  32. Forecasting Profile Report
  33. Create Report Template
  34. Edit Report Contents
  35. Filter Report Contents (optional)
  36. Print Report
  37. Export Report
  38. Using MIS Reports to Improve Performance
  39. Complaints of Busy Signals
  40. Unexpected Out-of-hours Customer Demand
  41. Create Wallboards
  42. Edit Wallboard Items
  43. Automatic Parameter Layout
  44. Change Fonts
  45. Create Wallboard Message
  46. Queue Messages
  47. Configure Alarms
  48. View Alarms
  49. General Terms
  50. Report Terminology
  51. Index
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