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bankSA EFTPOS 1i User Manual
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BankSA EftpoS 1i terminal User GuideiiiContents1.0 Introducing the EFTPOS 1i Terminal .......................................................... 1What this guide will cover.....................................................................................................................................1A brief overview of what your terminal can do ......................................................................................11.1 Merchant responsibility for equipment and materials provided .........................................................11.2 Cancellation of facility ........................................................................................................................................................21.3 Damaged, lost or stolen equipment .........................................................................................................................21.4 Merchant receipts ..................................................................................................................................................................21.5 EFTPOS stationery..................................................................................................................................................................2Ordering stationery online....................................................................................................................................2Ordering stationery by phone ............................................................................................................................22.0 Setup and configuration .............................................................................32.1 Using the Touch Screen......................................................................................................................................................32.2 Using the Keypad ...................................................................................................................................................................32.3 Powering up ...............................................................................................................................................................................4Connecting base station to power ..................................................................................................................4Manual Start-up ............................................................................................................................................................4Manual Shutdown .......................................................................................................................................................42.4 Loading paper...........................................................................................................................................................................42.5 Getting started ........................................................................................................................................................................4Communication type ................................................................................................................................................52.6 Terminal setup and configuration...............................................................................................................................52.7 Terminal pairing with base (Bluetooth)...................................................................................................................52.8 Terminal configuration........................................................................................................................................................63.0 Procedures .................................................................................................. 73.1 Conducting Contactless transactions.......................................................................................................................73.2 Inserting a Chip Card............................................................................................................................................................73.3 Swiping a Magnetic Stripe Card ...................................................................................................................................73.4 CCV Security Codes ..............................................................................................................................................................8What is CCV?...................................................................................................................................................................8Where can I find the CCV Security Code? ..................................................................................................8Should I save CCV Security Codes? ................................................................................................................84.0 Everyday Functions .................................................................................... 94.1 Purchase/Sale ...........................................................................................................................................................................9How to process a Purchase transaction .......................................................................................................9How to process a Purchase with Cash-Out transaction................................................................114.2 Cash Out ....................................................................................................................................................................................13How to process a Cash Out only transaction .......................................................................................13Get in touch• Merchant Help DeskService, Sales and SupportTerminal DifficultiesStationery Orders1300 650 977(24 hours a day, 7 days a week.)• Cardholder Behaving Suspiciously132 415 Extension 500• PCEFTPOS SupportPCEFTPOS provides the software that allows communication between your terminal andyour point of sale software.www.pceftpos.com02 9998 9800Monday to Friday: 8:00am – 9:30pmSaturday: 9:30am – 4:30pmSunday : 9:30am – 2:30pmPlease have your merchant and terminal numbers ready.Being aware of error messages you are experiencing will come in handy to ensure yourissues are resolved. |
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