16Useful Information4 Clear TPM.Perform either of the following procedures.● Long touch at the bottom left corner of the desktop screen.● Slide up from the middle of the Start screen with a finger.Touch [Run], then input "tpm.msc" and touch [OK].Touch [Clear TPM ...] under "Actions" on the right of the "TPM Manager on Local Computer"screen.Touch [Restart] of the "Clear the TPM security hardware" screen.The computer will restart.When "TPM configuration change was requested to ..." is displayed, press F12.Touch the Desktop tile, and when "TPM is ready" appears, touch [Close].■ Flash memory RecoveryIf the problem persists after performing “Remove everything and reinstall Windows”, follow theinstructions below.Preparation● Connect the external keyboard.● Remove all peripherals.1 Start the Setup Utility.Open the charms, and touch - [Change PC settings] - [Update and recovery] -[Recovery].Touch [Restart now] under "Advanced startup".Touch [Troubleshoot] - [Advanced options] - [UEFI Firmware Settings] - [Restart].● If the password is requested, enter the Supervisor Password.2 Write down all of the contents of the Setup Utility and touch [Exit] anddouble-touch [Load Default Values].At the confirmation message, touch [Yes].3 Check the [UEFI Boot] setting of the Setup Utility.When reinstalling Windows 8.1: [Enabled]4 Touch [Exit] and double-touch [Save Values and Reboot].At the confirmation message, touch [Yes].Computer will restart.5 Press (Rotation lock) button while "Panasonic" boot screen isdisplayed.The Setup Utility starts up.● If the password is requested, enter the Supervisor Password.6 Touch [Exit] and double-touch [Recovery Partition].7 Touch [Next].8 Touch [YES].9 At the License Agreement screen, touch [Yes, I agree to the provisionsabove and wish to continue!] and touch [Next].Reinstalling Software
