1.1 WHAT THE VPS CAN AND CANNOT DO14 VOICE PROCESSING SYSTEM OVERVIEW1.1 WHAT THE VPS CAN AND CANNOT DO1.1.1 Why Voice Processing?The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards toappropriate extensions, takes and stores messages, and notifies subscribers when messages areleft. Subscribers may send and transfer messages to other subscribers within the system. TheVPS is easy to use, helping callers through the system with step-by-step voice prompts.Unlike handwritten messages or those left with answering services, VPS messages areconfidential; they are stored in a mailbox and retrieved only with the subscriber's password.Other advantages of the VPS are clarity and accuracy, which are commonly lacking withwritten messages. The messages come directly from the caller, in the caller's own voice. Tofurther ensure accuracy, the system allows the sender to correct or change messages beforesaving them. Messages can be erased or transferred by the recipient.1.1.2 Basic OperationsGreeting Callers:Callers are greeted by a prerecorded message that includes directions for leaving and editingmessages. The VPS can list single-digit numbers for each available extension or mailbox.Callers who know the extension of the person they wish to reach may dial the extension numberat any time. Callers with rotary phones are transferred to a pre-programmed destination (whichis often an operator or the General Delivery Mailbox) to leave a message.Sending Messages:Callers can review and edit messages before leaving them in a mailbox. Subscribers can sendmessages to an individual or to several mailboxes at once. The message sender can then verifythat the other subscriber has received the message.Receiving Messages:Subscribers can choose from several different message notification methods. They can benotified by: message waiting lamp, beeper, or a call from the system to another line. Systemprogramming determines whether a subscriber will be notified each time that a message is left.(Subscribers can choose to be notified of messages differently depending on the time of day.)Mailbox parameters determine maximum length and accommodate 5-100 messages. If thesystem is connected using Digital Integration, subscribers can press a pre-assigned button torecord conversations in their own mailboxes or other subscribers mailboxes while talking onthe phone. Digital Integration also allows subscribers to screen messages as they are being leftor pick up if they choose to take the call.
