14seal or an incorrectly fitted, or overly heavy, decor door. For more information see thetroubleshooting section on ice.Please note: If you are regularly finding pools of water in the freezer, frost build-ups, or you noticethat the compressor is always running, then it is likely that the door is not sealing properly. Thiscould be due to a defective door seal or an incorrectly fitted, or overly heavy, decor door. For moreinformation see the troubleshooting section on ice on page 12.Availability of spare parts Thermostats, temperature sensors, printed circuit boards and light sources are available for aminimum period of seven years after placing the last unit of the model on the market. Door handles, door hinges, trays and baskets for a minimum period of seven years and doorgaskets for a minimum period of 10 year, after placing the last unit of the model on themarket.TroubleshootingIf you have any problems with your appliance, you should check the troubleshooting prior to callingMontpellier Customer Care.If the appliance is not working, check:• That there is power to the appliance.• The house fuses are intact and the fuse in the plug has not blown.• The freezer has not been turned off• The plug socket is functioning fine. To check this, plug another electrical appliance in to see if thesocket is faulty.If the appliance is working, but not very well, check:• The appliance is not overloaded.• The thermostat is set to an appropriate temperature.• The doors are closing properly.• The cooling system at the rear of the appliance is clean and free of dust, and not touching therear wall.• There is enough ventilation at the side and rear walls.• This can be due to the decor door(s) not being properly fitted, causing the freezer door to notclose properly thus letting warm air in. If you are at all unsure, ask your fitter to check the decordoors.If the appliance is noisy, check:• The appliance is level and stable.• The side and rear walls are clear, and there is nothing resting on the appliance.• Note: The cooling gas in the system may make a slight bubbling or gurgling noise, even when thecompressor is not running.If the appliance is beeping, check:• That the door is closed.If there’s water in the base of the freezer, check:• Check that there is some resistance when opening the door of the appliance. If it opens at theslightest touch it may mean that the door seal needs to be replaced.