Troubleshootingwww.gateway.com159■ If the modem shares the telephone line with another device, make surethat the telephone line is not in use (for example, someone is on thetelephone, or another modem is in use).■ Use the modem cable that came with your notebook. Some telephonecables do not meet required cable standards and may cause problemswith the modem connection.■ Shut down and restart your notebook.■ Run Windows modem diagnostics.Help and SupportFor more information about modemtroubleshooting, click Start, then clickHelp and Support. Type the keywordmodem troubleshooting in theSearch box, then click the arrow.To run modem diagnostics:1 Close all open programs.2 Click Start, then click Control Panel. The Control Panel windowopens. If your Control Panel is in Category View, click Printers andOther Hardware.3 Click/Double-click the Phone and Modem Options icon, then clickthe Modems tab.4 Click your modem, then click Properties. The Modem Propertiesdialog box opens.5 Click the Diagnostic tab, then click Query Modem. If informationabout the modem appears, the modem passed diagnostics. If nomodem information is available, a white screen appears with nodata, or if you get an error such as port already open or the modemhas failed to respond, the modem did not pass diagnostics.The modem is noisy when it dials and connectsWhen your modem tries to connect to another modem, it begins handshaking.Handshaking is a digital “getting acquainted” conversation between the twomodems that establishes connection speeds and communication protocols.You may hear unusual handshaking sounds when the modems first connect. Ifthe handshaking sounds are too loud, you can turn down the modem volume.To turn down the modem volume:1 Click Start, then click Control Panel. The Control Panel window opens. Ifyour Control Panel is in Category View, click Printers and OtherHardware.2 Click/Double-click the Phone and Modem Options icon, then click theModems tab.3 Click the modem you want to adjust, then click Properties.4 Click the Modem tab, then adjust the Speaker volume control.5 Click OK twice to close the Phone and Modem Options dialog box.
