APPENDIX C: Online Support InformationlxxThis section describes online technical support services available to help yourepair your Gateway notebook.If you are a distributor, dealer, ASP, or TPM, please refer your technical queriesto your local Gateway branch office. Gateway branch offices and RegionalBusiness Units may access our website. However some information sources willrequire a user id and password. These can be obtained directly from GatewayCSD Taiwan.Gateway's website offers you convenient and valuable support resourceswhenever you need them. In the Technical Information section you candownload information on all of Gateway's Notebook, Desktop and Servermodels including:• Service guides for all models• User's manuals• BIOS updates• Software utilities• Spare parts lists• TABs (Technical Announcement Bulletin)For these purposes, we have included an Acrobat File to facilitate theproblem-free downloading of our technical material. Also contained on thiswebsite are:• Detailed information on Gateway's International Traveller’s Warranty(ITW)• Returned material authorization procedures• An overview of all the support services we offer, accompanied by a listof telephone, fax and email contacts for all your technical queries.We are always looking for ways to optimize and improve our services, so ifyou have any suggestions or comments, please do not hesitate tocommunicate these to us.