Black plate (14,1)Cadillac Escalade/Escalade ESV Owner Manual - 201113-14 Customer InformationIf the vehicle is leased, the leasingcompany may require you to haveinsurance that ensures repairs withGenuine GM Original EquipmentManufacturer (OEM) parts orGenuine Manufacturer replacementparts. Read the lease carefully, asyou may be charged at the end ofthe lease for poor quality repairs.If a Crash OccursIf there has been an injury, callemergency services for help. Do notleave the scene of a crash until allmatters have been taken care of.Move the vehicle only if its positionputs you in danger, or you areinstructed to move it by a policeofficer.Give only the necessary informationto police and other parties involvedin the crash.For emergency towing seeRoadside Service (U.S. andCanada) on page 13‑7 or RoadsideService (Mexico) on page 13‑10.Gather the following information:. Driver name, address, andtelephone number.. Driver license number.. Owner name, address, andtelephone number.. Vehicle license plate number.. Vehicle make, model, andmodel year.. Vehicle IdentificationNumber (VIN).. Insurance company and policynumber.. General description of thedamage to the other vehicle.Choose a reputable repair facilitythat uses quality replacement parts.See “Collision Parts” earlier in thissection.If the airbag has inflated, see WhatWill You See After an AirbagInflates? on page 3‑42.Managing the Vehicle DamageRepair ProcessIn the event that the vehicle requiresdamage repairs, GM recommendsthat you take an active role in itsrepair. If you have a pre-determinedrepair facility of choice, take thevehicle there, or have it towed there.Specify to the facility that anyrequired replacement collision partsbe original equipment parts, eithernew Genuine GM parts or recycledoriginal GM parts. Remember,recycled parts will not be covered bythe GM vehicle warranty.Insurance pays the bill for the repair,but you must live with the repair.Depending on your policy limits,your insurance company mayinitially value the repair usingaftermarket parts. Discuss thiswith the repair professional, andinsist on Genuine GM parts.InformationProvidedby:
